Expressions of interest: Cemeteries & Crematoria NSW Community and Consumer Consultative Group
Northern Cemeteries’ mission statement is ‘Always caring for the community in all its diversity’. We are committed to engaging openly and transparently with the many communities we serve. We seek and value feedback and input to assist in best understanding the needs of the community and embrace sharing their ideas for shaping the future of our sites to enable us to deliver excellence in customer service.
Community Advisory Committee
Northern Cemeteries includes four sites located on Crown land in the northern suburbs of Sydney and one at Sandgate in Newcastle. Each site is committed to be actively part of its community and embraces a range of diverse communities with differing cultural, traditional and religious needs.
At the heart of Northern Cemeteries’ direction is a collective and genuine commitment to always listen and provide excellence in customer service. While we have implemented several customer and stakeholder focused services in the past, we are seeking to further engage the community with a view to understanding and planning for future needs.
Community Engagement Framework
There are four main areas in which we strive to engage with our communities:
Provide more information for communities: Connecting with the diverse community groups we serve through our regular events throughout the year, information sessions and supplying information and brochures in a number of languages.
Understanding community needs: Building personal relationships with community groups and key stakeholders, listening to their views and respecting the needs of different community groups and collaborating to assist and serve the community.
Reaching out to disadvantaged and marginalised communities: Expanding relationships with all areas of the community, and partnering with community groups in assisting those less fortunate in the community.
Having conversations: Understanding and respecting the Indigenous significance of site history, the cultural aspects of Aboriginal and Torres Strait Islander people and embracing all other community, cultural and religious groups.Framework Document
Community Engagement Report Summary
Last year Northern Cemeteries conducted a Community Engagement project for Frenchs Forest Bushland Cemetery. Northern Cemeteries, the Crown Land Manager responsible for managing the cemetery, wanted to hear from our local community to gather insights to shape plans for the cemetery’s future in a respectful and inclusive way. This document represents a summary of the project.
Please see summary of actions and outcomes in the attached documentSummary of Actions